Ubiquity Presstech@ubiquitypress.com20260623T012326Generated by RUA metadata exporter

lse-25-e-15-978-1-911712-38-1030115978-1-911712-38-101internal-reference250610.31389/lsepress.nbw00BCB20210026in030.62in080.87964442538lb019inCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/0101Navigating the 21st Century Business WorldCase Studies in Management1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng002980323User DefinedManagement23User DefinedBusiness12Business ethics12Case studies12Management education12Corporate governance12Business leadership12Human resource management10BUS04100093KJ93KJMD934TE010110300 Read online or download for freeScroll down to open individual chapters Case studies have long been an integral part of business and management education. As artificial intelligence transforms teaching and learning, they are assuming even greater importance. Cases provide the opportunity to learn from real-life scenarios, equipping students with the analytical skills required to critically examine data, apply theory, and interpret complex situations in what is an increasingly noisy and uncertain world. Navigating the 21st Century Business World: Case Studies in Management is a fully open access collection of management cases, featuring examples from the health sector, media, oil and gas industries, fast fashion, financial services, and the public sector. Written by LSE academics and tested in the classroom, the case studies in this book challenge students to evaluate classic issues of management, such as corporate governance and leadership, and to address contemporary dilemmas, from considering a company’s responsibilities in the face of man-made climate change to how to create inclusive workforces. Each case details the core dilemmas raised and includes questions for students to consider when preparing the case. Academics and industry trainers can use the collection to make their lessons more hands-on and to enhance their curriculum. The case studies provide practical examples of management decision-making to spark thought-provoking discussions for university students, experienced executives looking to improve their leadership skills, and entrepreneurs seeking a competitive edge. <details><summary>Click here to read praise for Navigating the 21st Century Business World</summary> "A timely collection of a fascinating set of case studies covering a variety of issues, including strategy, governance, AI, and the environment, and set in a wide range of industries, including tech, media, health, fast fashion, oil and gas sectors, financial services, and the public sector. This book provides an invaluable teaching resource for business school staff and other readers interested in learning from historical and contemporary cases."— Adrian Wilkinson, Distinguished Professor, Griffith Business School<hr>“This invaluable collection of cases powerfully illustrates the challenges of navigating 21st-century business and should be essential reading for managers and students alike."— Jonathan Trevor, Associate Dean for Practice & Affiliates, Professor of Management Practice, Oxford Saïd Business School, University of Oxford<hr>"Case studies are an essential resource for studying management/leadership. This international perspective is first-rate. I highly recommend it."— Ronald E. Riggio, Ph.D., Henry R. Kravis Professor of Leadership and Organizational Psychology, Kravis Leadership Institute, Claremont McKenna College<hr>“Navigating the 21st Century: Business World Case Studies in Management is an outstanding contribution to modern management education. This open-access collection from LSE brings together deep academic thinking with the practical realities leaders face today—from AI and sustainability to governance failures and organizational transformation. In a world increasingly shaped by projects and uncertainty, these case studies offer more than historical insights—they cultivate the mindset and skills required to lead with clarity, critical thinking, and real-world judgment. A must-read for educators, students, and practitioners alike.”— Antonio Nieto-Rodriguez, Visiting Professor, Duke CE, IE Business School, and Hult International Business School<hr>“In a time when so much of management education is devoted to models and concepts that are either not really used in practice or are applied in substantially different ways, it is refreshing to read this book focused on real-world business cases. Here, the kind of situated, complex, and nuanced knowledge that is crucial for practicing good management in real settings is showcased.”— Stefan Tengblad, Professor in Human Resource Management, University of Gothenburg, Sweden</details>20200Navigating the 21st Century Business World: Case Studies in Management is a fully open access collection of management cases, featuring examples from the health sector, media, oil and gas industries, fast fashion, financial services, and the public sector. Each case includes questions for students to consider when preparing for the classroom. As artificial intelligence transforms teaching and learning, case studies provide the opportunity to learn from real-life scenarios, equipping students with the analytical skills required to critically examine data, apply theory, and interpret complex situations.30400Business cases: what are they, why do we use them and how should you go about doing a case analysis? Corporate strategy in the UK vehicle components industry: a comparison of Lucas Industries and GKN The collapse of Carillion plc On what matters: Unilever plc – purpose or performance? Asset allocation and governance at the Imperial Tobacco pension fund in the mid-20th century The fall of the Maxwell empire Activist investors: Alliance Trust and Elliott International The failure of the Royal Bank of Scotland China National Petroleum Corporation in Sudan TRQ and Rio Tinto: the Oyu Tolgoi copper mine and the obsolescing bargain in Mongolia Activist investors versus Big Oil: how should ExxonMobil and British Petroleum respond? Environmental impact: why fast fashion is bad for the environment The UK’s National Health Service: teams, conflict and performance Redesigning a performance management system Transformation in the automotive sector: the management challenges of AI and the digital revolution auticon: promoting a neurodiverse workforce Planning and programming for a government-hosted mass-gathering event in India: the 2019 Prayagraj Kumbh Mela Socio-economic background and career progression within the UK Civil Service43000 Read online or download for freeScroll down to open individual chapters Case studies have long been an integral part of business and management education. As artificial intelligence transforms teaching and learning, they are assuming even greater importance. Cases provide the opportunity to learn from real-life scenarios, equipping students with the analytical skills required to critically examine data, apply theory, and interpret complex situations in what is an increasingly noisy and uncertain world. Navigating the 21st Century Business World: Case Studies in Management is a fully open access collection of management cases, featuring examples from the health sector, media, oil and gas industries, fast fashion, financial services, and the public sector. Written by LSE academics and tested in the classroom, the case studies in this book challenge students to evaluate classic issues of management, such as corporate governance and leadership, and to address contemporary dilemmas, from considering a company’s responsibilities in the face of man-made climate change to how to create inclusive workforces. Each case details the core dilemmas raised and includes questions for students to consider when preparing the case. Academics and industry trainers can use the collection to make their lessons more hands-on and to enhance their curriculum. The case studies provide practical examples of management decision-making to spark thought-provoking discussions for university students, experienced executives looking to improve their leadership skills, and entrepreneurs seeking a competitive edge. <details><summary>Click here to read praise for Navigating the 21st Century Business World</summary> "A timely collection of a fascinating set of case studies covering a variety of issues, including strategy, governance, AI, and the environment, and set in a wide range of industries, including tech, media, health, fast fashion, oil and gas sectors, financial services, and the public sector. This book provides an invaluable teaching resource for business school staff and other readers interested in learning from historical and contemporary cases."— Adrian Wilkinson, Distinguished Professor, Griffith Business School<hr>“This invaluable collection of cases powerfully illustrates the challenges of navigating 21st-century business and should be essential reading for managers and students alike."— Jonathan Trevor, Associate Dean for Practice & Affiliates, Professor of Management Practice, Oxford Saïd Business School, University of Oxford<hr>"Case studies are an essential resource for studying management/leadership. This international perspective is first-rate. I highly recommend it."— Ronald E. Riggio, Ph.D., Henry R. Kravis Professor of Leadership and Organizational Psychology, Kravis Leadership Institute, Claremont McKenna College<hr>“Navigating the 21st Century: Business World Case Studies in Management is an outstanding contribution to modern management education. This open-access collection from LSE brings together deep academic thinking with the practical realities leaders face today—from AI and sustainability to governance failures and organizational transformation. In a world increasingly shaped by projects and uncertainty, these case studies offer more than historical insights—they cultivate the mindset and skills required to lead with clarity, critical thinking, and real-world judgment. A must-read for educators, students, and practitioners alike.”— Antonio Nieto-Rodriguez, Visiting Professor, Duke CE, IE Business School, and Hult International Business School<hr>“In a time when so much of management education is devoted to models and concepts that are either not really used in practice or are applied in substantially different ways, it is refreshing to read this book focused on real-world business cases. Here, the kind of situated, complex, and nuanced knowledge that is crucial for practicing good management in real settings is showcased.”— Stefan Tengblad, Professor in Human Resource Management, University of Gothenburg, Sweden</details>52000Open Access01000302https://storage.googleapis.com/rua-lse/files/media/cover_images/2ad874df-ab51-4c97-8d21-490b41d96561.jpg1030610.31389/lsepress.nbw.aCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Business cases: what are they, why do we use them and how should you go about doing a case analysis?1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedManagement12Business cases12000Open Access2030610.31389/lsepress.nbw.bCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Corporate strategy in the UK vehicle components industry: a comparison of Lucas Industries and GKN1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedStrategy and general management12Britain’s industrial decline12product diversification12corporate strategy12resource-based view12strategic positioning12000Open Access3030610.31389/lsepress.nbw.cCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101The collapse of Carillion plc1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedStrategy and general management12Accounting for long-term contracts12business strategy12mergers and acquisitions12outsourcing12transaction cost economics12000Open Access4030610.31389/lsepress.nbw.dCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101On what matters: Unilever plc – purpose or performance?1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedStrategy and general management12Shareholder primacy12socially responsible business12corporate purpose12sustainability12000Open Access5030610.31389/lsepress.nbw.eCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Asset allocation and governance at the Imperial Tobacco pension fund in the mid-20th century1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedGovernance23User Definedaccounting and control12Governance12professional standards12000Open Access6030610.31389/lsepress.nbw.fCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101The fall of the Maxwell empire1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedGovernance23User Definedaccounting and control12Governance12Auditors12corporate governance12directors12narcissistic leaders12pension funds12accounting and control12000Open Access7030610.31389/lsepress.nbw.gCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Activist investors: Alliance Trust and Elliott International1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedGovernance23User Definedaccounting and control12Activist investors12corporate governance12leadership12measuring financial performance12000Open Access8030610.31389/lsepress.nbw.hCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101The failure of the Royal Bank of Scotland1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedGovernance23User Definedaccounting and control12Corporate governance12mergers and acquisitions12narcissistic leaders12global financial crisis12managerial decision-making12000Open Access9030610.31389/lsepress.nbw.iCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101China National Petroleum Corporation in Sudan1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedEconomics23User Definedpolitics and the business environment12Chinese state-owned enterprises12emerging markets12government-investor relations12international business12000Open Access10030610.31389/lsepress.nbw.jCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101TRQ and Rio Tinto: the Oyu Tolgoi copper mine and the obsolescing bargain in Mongolia1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedEconomics23User Defined politics and the business environment12 international business12Emerging markets12 multinationals12000Open Access11030610.31389/lsepress.nbw.kCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Activist investors versus Big Oil: how should ExxonMobil and British Petroleum respond?1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedEconomics23User Definedpolitics and the business environment12Corporate purpose12the social responsibility of business12000Open Access12030610.31389/lsepress.nbw.lCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Environmental impact: why fast fashion is bad for the environment1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedEconomics23User Definedpolitics and the business environment12Environment12fashion industry12marketing12change management12000Open Access13030610.31389/lsepress.nbw.mCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101The UK’s National Health Service: teams, conflict and performance1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedHuman resource management and organisational behaviour12Conflict12conflict management12diversity12team-building12000Open Access14030610.31389/lsepress.nbw.nCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Redesigning a performance management system1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedHuman resource management and organisational behaviour12Pay12performance management systems12000Open Access15030610.31389/lsepress.nbw.oCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Transformation in the automotive sector: the management challenges of AI and the digital revolution1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedHuman resource management and organisational behaviour12Digital transformation12job design12future of work12000Open Access16030610.31389/lsepress.nbw.pCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101auticon: promoting a neurodiverse workforce1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedHuman resource management and organisational behaviour12Diversity and inclusion12neurodiversity12human resource management12environmental12social12and governance (ESG)12000Open Access17030610.31389/lsepress.nbw.qCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Planning and programming for a government-hosted mass-gathering event in India: the 2019 Prayagraj Kumbh Mela1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedPublic management23User DefinedDesign science23User Definedleadership23User Definedsystems change12Design science12leadership12systems change12000Open Access18030610.31389/lsepress.nbw.rCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Socio-economic background and career progression within the UK Civil Service1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedPublic management12human resource management12Socio-economic class12diversity and inclusion12organisational behaviour12000Open Access01URLhttps://press.lse.ac.ukLSE Press01LSE Press01Publisher’s corporate websitehttps://press.lse.ac.uk02Publisher’s website for a specified workhttps://press.lse.ac.uk/books/e/10.31389/lsepress.nbwLondon040120250626The Author(s)02WORLD0615978-1-911712-39-80615978-1-911712-40-40615978-1-911712-41-1WORLD11Unknown20082025062608lse-25-e-15-978-1-911712-39-8030115978-1-911712-39-801internal-reference250610.31389/lsepress.nbw00EBE10710Creative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/0101Navigating the 21st Century Business WorldCase Studies in Management1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng002980323User DefinedManagement23User DefinedBusiness12Business ethics12Case studies12Management education12Corporate governance12Business leadership12Human resource management10BUS04100093KJ93KJMD934TE010110300 Read online or download for freeScroll down to open individual chapters Case studies have long been an integral part of business and management education. As artificial intelligence transforms teaching and learning, they are assuming even greater importance. Cases provide the opportunity to learn from real-life scenarios, equipping students with the analytical skills required to critically examine data, apply theory, and interpret complex situations in what is an increasingly noisy and uncertain world. Navigating the 21st Century Business World: Case Studies in Management is a fully open access collection of management cases, featuring examples from the health sector, media, oil and gas industries, fast fashion, financial services, and the public sector. Written by LSE academics and tested in the classroom, the case studies in this book challenge students to evaluate classic issues of management, such as corporate governance and leadership, and to address contemporary dilemmas, from considering a company’s responsibilities in the face of man-made climate change to how to create inclusive workforces. Each case details the core dilemmas raised and includes questions for students to consider when preparing the case. Academics and industry trainers can use the collection to make their lessons more hands-on and to enhance their curriculum. The case studies provide practical examples of management decision-making to spark thought-provoking discussions for university students, experienced executives looking to improve their leadership skills, and entrepreneurs seeking a competitive edge. <details><summary>Click here to read praise for Navigating the 21st Century Business World</summary> "A timely collection of a fascinating set of case studies covering a variety of issues, including strategy, governance, AI, and the environment, and set in a wide range of industries, including tech, media, health, fast fashion, oil and gas sectors, financial services, and the public sector. This book provides an invaluable teaching resource for business school staff and other readers interested in learning from historical and contemporary cases."— Adrian Wilkinson, Distinguished Professor, Griffith Business School<hr>“This invaluable collection of cases powerfully illustrates the challenges of navigating 21st-century business and should be essential reading for managers and students alike."— Jonathan Trevor, Associate Dean for Practice & Affiliates, Professor of Management Practice, Oxford Saïd Business School, University of Oxford<hr>"Case studies are an essential resource for studying management/leadership. This international perspective is first-rate. I highly recommend it."— Ronald E. Riggio, Ph.D., Henry R. Kravis Professor of Leadership and Organizational Psychology, Kravis Leadership Institute, Claremont McKenna College<hr>“Navigating the 21st Century: Business World Case Studies in Management is an outstanding contribution to modern management education. This open-access collection from LSE brings together deep academic thinking with the practical realities leaders face today—from AI and sustainability to governance failures and organizational transformation. In a world increasingly shaped by projects and uncertainty, these case studies offer more than historical insights—they cultivate the mindset and skills required to lead with clarity, critical thinking, and real-world judgment. A must-read for educators, students, and practitioners alike.”— Antonio Nieto-Rodriguez, Visiting Professor, Duke CE, IE Business School, and Hult International Business School<hr>“In a time when so much of management education is devoted to models and concepts that are either not really used in practice or are applied in substantially different ways, it is refreshing to read this book focused on real-world business cases. Here, the kind of situated, complex, and nuanced knowledge that is crucial for practicing good management in real settings is showcased.”— Stefan Tengblad, Professor in Human Resource Management, University of Gothenburg, Sweden</details>20200Navigating the 21st Century Business World: Case Studies in Management is a fully open access collection of management cases, featuring examples from the health sector, media, oil and gas industries, fast fashion, financial services, and the public sector. Each case includes questions for students to consider when preparing for the classroom. As artificial intelligence transforms teaching and learning, case studies provide the opportunity to learn from real-life scenarios, equipping students with the analytical skills required to critically examine data, apply theory, and interpret complex situations.30400Business cases: what are they, why do we use them and how should you go about doing a case analysis? Corporate strategy in the UK vehicle components industry: a comparison of Lucas Industries and GKN The collapse of Carillion plc On what matters: Unilever plc – purpose or performance? Asset allocation and governance at the Imperial Tobacco pension fund in the mid-20th century The fall of the Maxwell empire Activist investors: Alliance Trust and Elliott International The failure of the Royal Bank of Scotland China National Petroleum Corporation in Sudan TRQ and Rio Tinto: the Oyu Tolgoi copper mine and the obsolescing bargain in Mongolia Activist investors versus Big Oil: how should ExxonMobil and British Petroleum respond? Environmental impact: why fast fashion is bad for the environment The UK’s National Health Service: teams, conflict and performance Redesigning a performance management system Transformation in the automotive sector: the management challenges of AI and the digital revolution auticon: promoting a neurodiverse workforce Planning and programming for a government-hosted mass-gathering event in India: the 2019 Prayagraj Kumbh Mela Socio-economic background and career progression within the UK Civil Service43000 Read online or download for freeScroll down to open individual chapters Case studies have long been an integral part of business and management education. As artificial intelligence transforms teaching and learning, they are assuming even greater importance. Cases provide the opportunity to learn from real-life scenarios, equipping students with the analytical skills required to critically examine data, apply theory, and interpret complex situations in what is an increasingly noisy and uncertain world. Navigating the 21st Century Business World: Case Studies in Management is a fully open access collection of management cases, featuring examples from the health sector, media, oil and gas industries, fast fashion, financial services, and the public sector. Written by LSE academics and tested in the classroom, the case studies in this book challenge students to evaluate classic issues of management, such as corporate governance and leadership, and to address contemporary dilemmas, from considering a company’s responsibilities in the face of man-made climate change to how to create inclusive workforces. Each case details the core dilemmas raised and includes questions for students to consider when preparing the case. Academics and industry trainers can use the collection to make their lessons more hands-on and to enhance their curriculum. The case studies provide practical examples of management decision-making to spark thought-provoking discussions for university students, experienced executives looking to improve their leadership skills, and entrepreneurs seeking a competitive edge. <details><summary>Click here to read praise for Navigating the 21st Century Business World</summary> "A timely collection of a fascinating set of case studies covering a variety of issues, including strategy, governance, AI, and the environment, and set in a wide range of industries, including tech, media, health, fast fashion, oil and gas sectors, financial services, and the public sector. This book provides an invaluable teaching resource for business school staff and other readers interested in learning from historical and contemporary cases."— Adrian Wilkinson, Distinguished Professor, Griffith Business School<hr>“This invaluable collection of cases powerfully illustrates the challenges of navigating 21st-century business and should be essential reading for managers and students alike."— Jonathan Trevor, Associate Dean for Practice & Affiliates, Professor of Management Practice, Oxford Saïd Business School, University of Oxford<hr>"Case studies are an essential resource for studying management/leadership. This international perspective is first-rate. I highly recommend it."— Ronald E. Riggio, Ph.D., Henry R. Kravis Professor of Leadership and Organizational Psychology, Kravis Leadership Institute, Claremont McKenna College<hr>“Navigating the 21st Century: Business World Case Studies in Management is an outstanding contribution to modern management education. This open-access collection from LSE brings together deep academic thinking with the practical realities leaders face today—from AI and sustainability to governance failures and organizational transformation. In a world increasingly shaped by projects and uncertainty, these case studies offer more than historical insights—they cultivate the mindset and skills required to lead with clarity, critical thinking, and real-world judgment. A must-read for educators, students, and practitioners alike.”— Antonio Nieto-Rodriguez, Visiting Professor, Duke CE, IE Business School, and Hult International Business School<hr>“In a time when so much of management education is devoted to models and concepts that are either not really used in practice or are applied in substantially different ways, it is refreshing to read this book focused on real-world business cases. Here, the kind of situated, complex, and nuanced knowledge that is crucial for practicing good management in real settings is showcased.”— Stefan Tengblad, Professor in Human Resource Management, University of Gothenburg, Sweden</details>52000Open Access01000302https://storage.googleapis.com/rua-lse/files/media/cover_images/2ad874df-ab51-4c97-8d21-490b41d96561.jpg1030610.31389/lsepress.nbw.aCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Business cases: what are they, why do we use them and how should you go about doing a case analysis?1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedManagement12Business cases12000Open Access2030610.31389/lsepress.nbw.bCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Corporate strategy in the UK vehicle components industry: a comparison of Lucas Industries and GKN1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedStrategy and general management12Britain’s industrial decline12product diversification12corporate strategy12resource-based view12strategic positioning12000Open Access3030610.31389/lsepress.nbw.cCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101The collapse of Carillion plc1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedStrategy and general management12Accounting for long-term contracts12business strategy12mergers and acquisitions12outsourcing12transaction cost economics12000Open Access4030610.31389/lsepress.nbw.dCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101On what matters: Unilever plc – purpose or performance?1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedStrategy and general management12Shareholder primacy12socially responsible business12corporate purpose12sustainability12000Open Access5030610.31389/lsepress.nbw.eCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Asset allocation and governance at the Imperial Tobacco pension fund in the mid-20th century1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedGovernance23User Definedaccounting and control12Governance12professional standards12000Open Access6030610.31389/lsepress.nbw.fCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101The fall of the Maxwell empire1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedGovernance23User Definedaccounting and control12Governance12Auditors12corporate governance12directors12narcissistic leaders12pension funds12accounting and control12000Open Access7030610.31389/lsepress.nbw.gCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Activist investors: Alliance Trust and Elliott International1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedGovernance23User Definedaccounting and control12Activist investors12corporate governance12leadership12measuring financial performance12000Open Access8030610.31389/lsepress.nbw.hCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101The failure of the Royal Bank of Scotland1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedGovernance23User Definedaccounting and control12Corporate governance12mergers and acquisitions12narcissistic leaders12global financial crisis12managerial decision-making12000Open Access9030610.31389/lsepress.nbw.iCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101China National Petroleum Corporation in Sudan1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedEconomics23User Definedpolitics and the business environment12Chinese state-owned enterprises12emerging markets12government-investor relations12international business12000Open Access10030610.31389/lsepress.nbw.jCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101TRQ and Rio Tinto: the Oyu Tolgoi copper mine and the obsolescing bargain in Mongolia1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedEconomics23User Defined politics and the business environment12 international business12Emerging markets12 multinationals12000Open Access11030610.31389/lsepress.nbw.kCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Activist investors versus Big Oil: how should ExxonMobil and British Petroleum respond?1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedEconomics23User Definedpolitics and the business environment12Corporate purpose12the social responsibility of business12000Open Access12030610.31389/lsepress.nbw.lCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Environmental impact: why fast fashion is bad for the environment1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedEconomics23User Definedpolitics and the business environment12Environment12fashion industry12marketing12change management12000Open Access13030610.31389/lsepress.nbw.mCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101The UK’s National Health Service: teams, conflict and performance1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedHuman resource management and organisational behaviour12Conflict12conflict management12diversity12team-building12000Open Access14030610.31389/lsepress.nbw.nCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Redesigning a performance management system1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedHuman resource management and organisational behaviour12Pay12performance management systems12000Open Access15030610.31389/lsepress.nbw.oCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Transformation in the automotive sector: the management challenges of AI and the digital revolution1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedHuman resource management and organisational behaviour12Digital transformation12job design12future of work12000Open Access16030610.31389/lsepress.nbw.pCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101auticon: promoting a neurodiverse workforce1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedHuman resource management and organisational behaviour12Diversity and inclusion12neurodiversity12human resource management12environmental12social12and governance (ESG)12000Open Access17030610.31389/lsepress.nbw.qCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Planning and programming for a government-hosted mass-gathering event in India: the 2019 Prayagraj Kumbh Mela1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedPublic management23User DefinedDesign science23User Definedleadership23User Definedsystems change12Design science12leadership12systems change12000Open Access18030610.31389/lsepress.nbw.rCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Socio-economic background and career progression within the UK Civil Service1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedPublic management12human resource management12Socio-economic class12diversity and inclusion12organisational behaviour12000Open Access01URLhttps://press.lse.ac.ukLSE Press01LSE Press01Publisher’s corporate websitehttps://press.lse.ac.uk02Publisher’s website for a specified workhttps://press.lse.ac.uk/books/e/10.31389/lsepress.nbwLondon040120250626The Author(s)02WORLD0615978-1-911712-38-10615978-1-911712-40-40615978-1-911712-41-1WORLD11Unknown36Supplier’s website for a specified workhttps://press.lse.ac.uk29Supplier’s website: download the titlehttps://press.lse.ac.uk/books/25/files/05ed1a7b-83b6-4fd5-ad13-49d41d6f7234.pdf20082025062601lse-25-e-15-978-1-911712-40-4030115978-1-911712-40-401internal-reference250610.31389/lsepress.nbw00EBE10110Creative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/0101Navigating the 21st Century Business WorldCase Studies in Management1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng002980323User DefinedManagement23User DefinedBusiness12Business ethics12Case studies12Management education12Corporate governance12Business leadership12Human resource management10BUS04100093KJ93KJMD934TE010110300 Read online or download for freeScroll down to open individual chapters Case studies have long been an integral part of business and management education. As artificial intelligence transforms teaching and learning, they are assuming even greater importance. Cases provide the opportunity to learn from real-life scenarios, equipping students with the analytical skills required to critically examine data, apply theory, and interpret complex situations in what is an increasingly noisy and uncertain world. Navigating the 21st Century Business World: Case Studies in Management is a fully open access collection of management cases, featuring examples from the health sector, media, oil and gas industries, fast fashion, financial services, and the public sector. Written by LSE academics and tested in the classroom, the case studies in this book challenge students to evaluate classic issues of management, such as corporate governance and leadership, and to address contemporary dilemmas, from considering a company’s responsibilities in the face of man-made climate change to how to create inclusive workforces. Each case details the core dilemmas raised and includes questions for students to consider when preparing the case. Academics and industry trainers can use the collection to make their lessons more hands-on and to enhance their curriculum. The case studies provide practical examples of management decision-making to spark thought-provoking discussions for university students, experienced executives looking to improve their leadership skills, and entrepreneurs seeking a competitive edge. <details><summary>Click here to read praise for Navigating the 21st Century Business World</summary> "A timely collection of a fascinating set of case studies covering a variety of issues, including strategy, governance, AI, and the environment, and set in a wide range of industries, including tech, media, health, fast fashion, oil and gas sectors, financial services, and the public sector. This book provides an invaluable teaching resource for business school staff and other readers interested in learning from historical and contemporary cases."— Adrian Wilkinson, Distinguished Professor, Griffith Business School<hr>“This invaluable collection of cases powerfully illustrates the challenges of navigating 21st-century business and should be essential reading for managers and students alike."— Jonathan Trevor, Associate Dean for Practice & Affiliates, Professor of Management Practice, Oxford Saïd Business School, University of Oxford<hr>"Case studies are an essential resource for studying management/leadership. This international perspective is first-rate. I highly recommend it."— Ronald E. Riggio, Ph.D., Henry R. Kravis Professor of Leadership and Organizational Psychology, Kravis Leadership Institute, Claremont McKenna College<hr>“Navigating the 21st Century: Business World Case Studies in Management is an outstanding contribution to modern management education. This open-access collection from LSE brings together deep academic thinking with the practical realities leaders face today—from AI and sustainability to governance failures and organizational transformation. In a world increasingly shaped by projects and uncertainty, these case studies offer more than historical insights—they cultivate the mindset and skills required to lead with clarity, critical thinking, and real-world judgment. A must-read for educators, students, and practitioners alike.”— Antonio Nieto-Rodriguez, Visiting Professor, Duke CE, IE Business School, and Hult International Business School<hr>“In a time when so much of management education is devoted to models and concepts that are either not really used in practice or are applied in substantially different ways, it is refreshing to read this book focused on real-world business cases. Here, the kind of situated, complex, and nuanced knowledge that is crucial for practicing good management in real settings is showcased.”— Stefan Tengblad, Professor in Human Resource Management, University of Gothenburg, Sweden</details>20200Navigating the 21st Century Business World: Case Studies in Management is a fully open access collection of management cases, featuring examples from the health sector, media, oil and gas industries, fast fashion, financial services, and the public sector. Each case includes questions for students to consider when preparing for the classroom. As artificial intelligence transforms teaching and learning, case studies provide the opportunity to learn from real-life scenarios, equipping students with the analytical skills required to critically examine data, apply theory, and interpret complex situations.30400Business cases: what are they, why do we use them and how should you go about doing a case analysis? Corporate strategy in the UK vehicle components industry: a comparison of Lucas Industries and GKN The collapse of Carillion plc On what matters: Unilever plc – purpose or performance? Asset allocation and governance at the Imperial Tobacco pension fund in the mid-20th century The fall of the Maxwell empire Activist investors: Alliance Trust and Elliott International The failure of the Royal Bank of Scotland China National Petroleum Corporation in Sudan TRQ and Rio Tinto: the Oyu Tolgoi copper mine and the obsolescing bargain in Mongolia Activist investors versus Big Oil: how should ExxonMobil and British Petroleum respond? Environmental impact: why fast fashion is bad for the environment The UK’s National Health Service: teams, conflict and performance Redesigning a performance management system Transformation in the automotive sector: the management challenges of AI and the digital revolution auticon: promoting a neurodiverse workforce Planning and programming for a government-hosted mass-gathering event in India: the 2019 Prayagraj Kumbh Mela Socio-economic background and career progression within the UK Civil Service43000 Read online or download for freeScroll down to open individual chapters Case studies have long been an integral part of business and management education. As artificial intelligence transforms teaching and learning, they are assuming even greater importance. Cases provide the opportunity to learn from real-life scenarios, equipping students with the analytical skills required to critically examine data, apply theory, and interpret complex situations in what is an increasingly noisy and uncertain world. Navigating the 21st Century Business World: Case Studies in Management is a fully open access collection of management cases, featuring examples from the health sector, media, oil and gas industries, fast fashion, financial services, and the public sector. Written by LSE academics and tested in the classroom, the case studies in this book challenge students to evaluate classic issues of management, such as corporate governance and leadership, and to address contemporary dilemmas, from considering a company’s responsibilities in the face of man-made climate change to how to create inclusive workforces. Each case details the core dilemmas raised and includes questions for students to consider when preparing the case. Academics and industry trainers can use the collection to make their lessons more hands-on and to enhance their curriculum. The case studies provide practical examples of management decision-making to spark thought-provoking discussions for university students, experienced executives looking to improve their leadership skills, and entrepreneurs seeking a competitive edge. <details><summary>Click here to read praise for Navigating the 21st Century Business World</summary> "A timely collection of a fascinating set of case studies covering a variety of issues, including strategy, governance, AI, and the environment, and set in a wide range of industries, including tech, media, health, fast fashion, oil and gas sectors, financial services, and the public sector. This book provides an invaluable teaching resource for business school staff and other readers interested in learning from historical and contemporary cases."— Adrian Wilkinson, Distinguished Professor, Griffith Business School<hr>“This invaluable collection of cases powerfully illustrates the challenges of navigating 21st-century business and should be essential reading for managers and students alike."— Jonathan Trevor, Associate Dean for Practice & Affiliates, Professor of Management Practice, Oxford Saïd Business School, University of Oxford<hr>"Case studies are an essential resource for studying management/leadership. This international perspective is first-rate. I highly recommend it."— Ronald E. Riggio, Ph.D., Henry R. Kravis Professor of Leadership and Organizational Psychology, Kravis Leadership Institute, Claremont McKenna College<hr>“Navigating the 21st Century: Business World Case Studies in Management is an outstanding contribution to modern management education. This open-access collection from LSE brings together deep academic thinking with the practical realities leaders face today—from AI and sustainability to governance failures and organizational transformation. In a world increasingly shaped by projects and uncertainty, these case studies offer more than historical insights—they cultivate the mindset and skills required to lead with clarity, critical thinking, and real-world judgment. A must-read for educators, students, and practitioners alike.”— Antonio Nieto-Rodriguez, Visiting Professor, Duke CE, IE Business School, and Hult International Business School<hr>“In a time when so much of management education is devoted to models and concepts that are either not really used in practice or are applied in substantially different ways, it is refreshing to read this book focused on real-world business cases. Here, the kind of situated, complex, and nuanced knowledge that is crucial for practicing good management in real settings is showcased.”— Stefan Tengblad, Professor in Human Resource Management, University of Gothenburg, Sweden</details>52000Open Access01000302https://storage.googleapis.com/rua-lse/files/media/cover_images/2ad874df-ab51-4c97-8d21-490b41d96561.jpg1030610.31389/lsepress.nbw.aCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Business cases: what are they, why do we use them and how should you go about doing a case analysis?1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedManagement12Business cases12000Open Access2030610.31389/lsepress.nbw.bCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Corporate strategy in the UK vehicle components industry: a comparison of Lucas Industries and GKN1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedStrategy and general management12Britain’s industrial decline12product diversification12corporate strategy12resource-based view12strategic positioning12000Open Access3030610.31389/lsepress.nbw.cCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101The collapse of Carillion plc1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedStrategy and general management12Accounting for long-term contracts12business strategy12mergers and acquisitions12outsourcing12transaction cost economics12000Open Access4030610.31389/lsepress.nbw.dCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101On what matters: Unilever plc – purpose or performance?1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedStrategy and general management12Shareholder primacy12socially responsible business12corporate purpose12sustainability12000Open Access5030610.31389/lsepress.nbw.eCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Asset allocation and governance at the Imperial Tobacco pension fund in the mid-20th century1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedGovernance23User Definedaccounting and control12Governance12professional standards12000Open Access6030610.31389/lsepress.nbw.fCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101The fall of the Maxwell empire1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedGovernance23User Definedaccounting and control12Governance12Auditors12corporate governance12directors12narcissistic leaders12pension funds12accounting and control12000Open Access7030610.31389/lsepress.nbw.gCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Activist investors: Alliance Trust and Elliott International1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedGovernance23User Definedaccounting and control12Activist investors12corporate governance12leadership12measuring financial performance12000Open Access8030610.31389/lsepress.nbw.hCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101The failure of the Royal Bank of Scotland1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedGovernance23User Definedaccounting and control12Corporate governance12mergers and acquisitions12narcissistic leaders12global financial crisis12managerial decision-making12000Open Access9030610.31389/lsepress.nbw.iCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101China National Petroleum Corporation in Sudan1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedEconomics23User Definedpolitics and the business environment12Chinese state-owned enterprises12emerging markets12government-investor relations12international business12000Open Access10030610.31389/lsepress.nbw.jCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101TRQ and Rio Tinto: the Oyu Tolgoi copper mine and the obsolescing bargain in Mongolia1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedEconomics23User Defined politics and the business environment12 international business12Emerging markets12 multinationals12000Open Access11030610.31389/lsepress.nbw.kCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Activist investors versus Big Oil: how should ExxonMobil and British Petroleum respond?1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedEconomics23User Definedpolitics and the business environment12Corporate purpose12the social responsibility of business12000Open Access12030610.31389/lsepress.nbw.lCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Environmental impact: why fast fashion is bad for the environment1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedEconomics23User Definedpolitics and the business environment12Environment12fashion industry12marketing12change management12000Open Access13030610.31389/lsepress.nbw.mCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101The UK’s National Health Service: teams, conflict and performance1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedHuman resource management and organisational behaviour12Conflict12conflict management12diversity12team-building12000Open Access14030610.31389/lsepress.nbw.nCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Redesigning a performance management system1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedHuman resource management and organisational behaviour12Pay12performance management systems12000Open Access15030610.31389/lsepress.nbw.oCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Transformation in the automotive sector: the management challenges of AI and the digital revolution1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedHuman resource management and organisational behaviour12Digital transformation12job design12future of work12000Open Access16030610.31389/lsepress.nbw.pCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101auticon: promoting a neurodiverse workforce1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedHuman resource management and organisational behaviour12Diversity and inclusion12neurodiversity12human resource management12environmental12social12and governance (ESG)12000Open Access17030610.31389/lsepress.nbw.qCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Planning and programming for a government-hosted mass-gathering event in India: the 2019 Prayagraj Kumbh Mela1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedPublic management23User DefinedDesign science23User Definedleadership23User Definedsystems change12Design science12leadership12systems change12000Open Access18030610.31389/lsepress.nbw.rCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Socio-economic background and career progression within the UK Civil Service1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedPublic management12human resource management12Socio-economic class12diversity and inclusion12organisational behaviour12000Open Access01URLhttps://press.lse.ac.ukLSE Press01LSE Press01Publisher’s corporate websitehttps://press.lse.ac.uk02Publisher’s website for a specified workhttps://press.lse.ac.uk/books/e/10.31389/lsepress.nbwLondon040120250626The Author(s)02WORLD0615978-1-911712-38-10615978-1-911712-39-80615978-1-911712-41-1WORLD11Unknown36Supplier’s website for a specified workhttps://press.lse.ac.uk29Supplier’s website: download the titlehttps://press.lse.ac.uk/books/25/files/e4b8e5ff-f3bf-4a22-9e21-315fdc179ee4.epub20082025062601lse-25-e-15-978-1-911712-41-1030115978-1-911712-41-101internal-reference250610.31389/lsepress.nbw00EDE12110Creative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/0101Navigating the 21st Century Business WorldCase Studies in Management1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng002980323User DefinedManagement23User DefinedBusiness12Business ethics12Case studies12Management education12Corporate governance12Business leadership12Human resource management10BUS04100093KJ93KJMD934TE010110300 Read online or download for freeScroll down to open individual chapters Case studies have long been an integral part of business and management education. As artificial intelligence transforms teaching and learning, they are assuming even greater importance. Cases provide the opportunity to learn from real-life scenarios, equipping students with the analytical skills required to critically examine data, apply theory, and interpret complex situations in what is an increasingly noisy and uncertain world. Navigating the 21st Century Business World: Case Studies in Management is a fully open access collection of management cases, featuring examples from the health sector, media, oil and gas industries, fast fashion, financial services, and the public sector. Written by LSE academics and tested in the classroom, the case studies in this book challenge students to evaluate classic issues of management, such as corporate governance and leadership, and to address contemporary dilemmas, from considering a company’s responsibilities in the face of man-made climate change to how to create inclusive workforces. Each case details the core dilemmas raised and includes questions for students to consider when preparing the case. Academics and industry trainers can use the collection to make their lessons more hands-on and to enhance their curriculum. The case studies provide practical examples of management decision-making to spark thought-provoking discussions for university students, experienced executives looking to improve their leadership skills, and entrepreneurs seeking a competitive edge. <details><summary>Click here to read praise for Navigating the 21st Century Business World</summary> "A timely collection of a fascinating set of case studies covering a variety of issues, including strategy, governance, AI, and the environment, and set in a wide range of industries, including tech, media, health, fast fashion, oil and gas sectors, financial services, and the public sector. This book provides an invaluable teaching resource for business school staff and other readers interested in learning from historical and contemporary cases."— Adrian Wilkinson, Distinguished Professor, Griffith Business School<hr>“This invaluable collection of cases powerfully illustrates the challenges of navigating 21st-century business and should be essential reading for managers and students alike."— Jonathan Trevor, Associate Dean for Practice & Affiliates, Professor of Management Practice, Oxford Saïd Business School, University of Oxford<hr>"Case studies are an essential resource for studying management/leadership. This international perspective is first-rate. I highly recommend it."— Ronald E. Riggio, Ph.D., Henry R. Kravis Professor of Leadership and Organizational Psychology, Kravis Leadership Institute, Claremont McKenna College<hr>“Navigating the 21st Century: Business World Case Studies in Management is an outstanding contribution to modern management education. This open-access collection from LSE brings together deep academic thinking with the practical realities leaders face today—from AI and sustainability to governance failures and organizational transformation. In a world increasingly shaped by projects and uncertainty, these case studies offer more than historical insights—they cultivate the mindset and skills required to lead with clarity, critical thinking, and real-world judgment. A must-read for educators, students, and practitioners alike.”— Antonio Nieto-Rodriguez, Visiting Professor, Duke CE, IE Business School, and Hult International Business School<hr>“In a time when so much of management education is devoted to models and concepts that are either not really used in practice or are applied in substantially different ways, it is refreshing to read this book focused on real-world business cases. Here, the kind of situated, complex, and nuanced knowledge that is crucial for practicing good management in real settings is showcased.”— Stefan Tengblad, Professor in Human Resource Management, University of Gothenburg, Sweden</details>20200Navigating the 21st Century Business World: Case Studies in Management is a fully open access collection of management cases, featuring examples from the health sector, media, oil and gas industries, fast fashion, financial services, and the public sector. Each case includes questions for students to consider when preparing for the classroom. As artificial intelligence transforms teaching and learning, case studies provide the opportunity to learn from real-life scenarios, equipping students with the analytical skills required to critically examine data, apply theory, and interpret complex situations.30400Business cases: what are they, why do we use them and how should you go about doing a case analysis? Corporate strategy in the UK vehicle components industry: a comparison of Lucas Industries and GKN The collapse of Carillion plc On what matters: Unilever plc – purpose or performance? Asset allocation and governance at the Imperial Tobacco pension fund in the mid-20th century The fall of the Maxwell empire Activist investors: Alliance Trust and Elliott International The failure of the Royal Bank of Scotland China National Petroleum Corporation in Sudan TRQ and Rio Tinto: the Oyu Tolgoi copper mine and the obsolescing bargain in Mongolia Activist investors versus Big Oil: how should ExxonMobil and British Petroleum respond? Environmental impact: why fast fashion is bad for the environment The UK’s National Health Service: teams, conflict and performance Redesigning a performance management system Transformation in the automotive sector: the management challenges of AI and the digital revolution auticon: promoting a neurodiverse workforce Planning and programming for a government-hosted mass-gathering event in India: the 2019 Prayagraj Kumbh Mela Socio-economic background and career progression within the UK Civil Service43000 Read online or download for freeScroll down to open individual chapters Case studies have long been an integral part of business and management education. As artificial intelligence transforms teaching and learning, they are assuming even greater importance. Cases provide the opportunity to learn from real-life scenarios, equipping students with the analytical skills required to critically examine data, apply theory, and interpret complex situations in what is an increasingly noisy and uncertain world. Navigating the 21st Century Business World: Case Studies in Management is a fully open access collection of management cases, featuring examples from the health sector, media, oil and gas industries, fast fashion, financial services, and the public sector. Written by LSE academics and tested in the classroom, the case studies in this book challenge students to evaluate classic issues of management, such as corporate governance and leadership, and to address contemporary dilemmas, from considering a company’s responsibilities in the face of man-made climate change to how to create inclusive workforces. Each case details the core dilemmas raised and includes questions for students to consider when preparing the case. Academics and industry trainers can use the collection to make their lessons more hands-on and to enhance their curriculum. The case studies provide practical examples of management decision-making to spark thought-provoking discussions for university students, experienced executives looking to improve their leadership skills, and entrepreneurs seeking a competitive edge. <details><summary>Click here to read praise for Navigating the 21st Century Business World</summary> "A timely collection of a fascinating set of case studies covering a variety of issues, including strategy, governance, AI, and the environment, and set in a wide range of industries, including tech, media, health, fast fashion, oil and gas sectors, financial services, and the public sector. This book provides an invaluable teaching resource for business school staff and other readers interested in learning from historical and contemporary cases."— Adrian Wilkinson, Distinguished Professor, Griffith Business School<hr>“This invaluable collection of cases powerfully illustrates the challenges of navigating 21st-century business and should be essential reading for managers and students alike."— Jonathan Trevor, Associate Dean for Practice & Affiliates, Professor of Management Practice, Oxford Saïd Business School, University of Oxford<hr>"Case studies are an essential resource for studying management/leadership. This international perspective is first-rate. I highly recommend it."— Ronald E. Riggio, Ph.D., Henry R. Kravis Professor of Leadership and Organizational Psychology, Kravis Leadership Institute, Claremont McKenna College<hr>“Navigating the 21st Century: Business World Case Studies in Management is an outstanding contribution to modern management education. This open-access collection from LSE brings together deep academic thinking with the practical realities leaders face today—from AI and sustainability to governance failures and organizational transformation. In a world increasingly shaped by projects and uncertainty, these case studies offer more than historical insights—they cultivate the mindset and skills required to lead with clarity, critical thinking, and real-world judgment. A must-read for educators, students, and practitioners alike.”— Antonio Nieto-Rodriguez, Visiting Professor, Duke CE, IE Business School, and Hult International Business School<hr>“In a time when so much of management education is devoted to models and concepts that are either not really used in practice or are applied in substantially different ways, it is refreshing to read this book focused on real-world business cases. Here, the kind of situated, complex, and nuanced knowledge that is crucial for practicing good management in real settings is showcased.”— Stefan Tengblad, Professor in Human Resource Management, University of Gothenburg, Sweden</details>52000Open Access01000302https://storage.googleapis.com/rua-lse/files/media/cover_images/2ad874df-ab51-4c97-8d21-490b41d96561.jpg1030610.31389/lsepress.nbw.aCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Business cases: what are they, why do we use them and how should you go about doing a case analysis?1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedManagement12Business cases12000Open Access2030610.31389/lsepress.nbw.bCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Corporate strategy in the UK vehicle components industry: a comparison of Lucas Industries and GKN1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedStrategy and general management12Britain’s industrial decline12product diversification12corporate strategy12resource-based view12strategic positioning12000Open Access3030610.31389/lsepress.nbw.cCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101The collapse of Carillion plc1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedStrategy and general management12Accounting for long-term contracts12business strategy12mergers and acquisitions12outsourcing12transaction cost economics12000Open Access4030610.31389/lsepress.nbw.dCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101On what matters: Unilever plc – purpose or performance?1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedStrategy and general management12Shareholder primacy12socially responsible business12corporate purpose12sustainability12000Open Access5030610.31389/lsepress.nbw.eCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Asset allocation and governance at the Imperial Tobacco pension fund in the mid-20th century1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedGovernance23User Definedaccounting and control12Governance12professional standards12000Open Access6030610.31389/lsepress.nbw.fCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101The fall of the Maxwell empire1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedGovernance23User Definedaccounting and control12Governance12Auditors12corporate governance12directors12narcissistic leaders12pension funds12accounting and control12000Open Access7030610.31389/lsepress.nbw.gCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Activist investors: Alliance Trust and Elliott International1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedGovernance23User Definedaccounting and control12Activist investors12corporate governance12leadership12measuring financial performance12000Open Access8030610.31389/lsepress.nbw.hCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101The failure of the Royal Bank of Scotland1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedGovernance23User Definedaccounting and control12Corporate governance12mergers and acquisitions12narcissistic leaders12global financial crisis12managerial decision-making12000Open Access9030610.31389/lsepress.nbw.iCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101China National Petroleum Corporation in Sudan1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedEconomics23User Definedpolitics and the business environment12Chinese state-owned enterprises12emerging markets12government-investor relations12international business12000Open Access10030610.31389/lsepress.nbw.jCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101TRQ and Rio Tinto: the Oyu Tolgoi copper mine and the obsolescing bargain in Mongolia1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedEconomics23User Defined politics and the business environment12 international business12Emerging markets12 multinationals12000Open Access11030610.31389/lsepress.nbw.kCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Activist investors versus Big Oil: how should ExxonMobil and British Petroleum respond?1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedEconomics23User Definedpolitics and the business environment12Corporate purpose12the social responsibility of business12000Open Access12030610.31389/lsepress.nbw.lCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Environmental impact: why fast fashion is bad for the environment1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedEconomics23User Definedpolitics and the business environment12Environment12fashion industry12marketing12change management12000Open Access13030610.31389/lsepress.nbw.mCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101The UK’s National Health Service: teams, conflict and performance1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedHuman resource management and organisational behaviour12Conflict12conflict management12diversity12team-building12000Open Access14030610.31389/lsepress.nbw.nCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Redesigning a performance management system1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedHuman resource management and organisational behaviour12Pay12performance management systems12000Open Access15030610.31389/lsepress.nbw.oCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Transformation in the automotive sector: the management challenges of AI and the digital revolution1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedHuman resource management and organisational behaviour12Digital transformation12job design12future of work12000Open Access16030610.31389/lsepress.nbw.pCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101auticon: promoting a neurodiverse workforce1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedHuman resource management and organisational behaviour12Diversity and inclusion12neurodiversity12human resource management12environmental12social12and governance (ESG)12000Open Access17030610.31389/lsepress.nbw.qCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Planning and programming for a government-hosted mass-gathering event in India: the 2019 Prayagraj Kumbh Mela1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedPublic management23User DefinedDesign science23User Definedleadership23User Definedsystems change12Design science12leadership12systems change12000Open Access18030610.31389/lsepress.nbw.rCreative Commons Attribution-NonCommercial (CC BY-NC)02http://creativecommons.org/licenses/by-nc/4.0/Chapter0101Socio-economic background and career progression within the UK Civil Service1B01210000-0003-3411-4818Dorottya SallaiDorottyaSallaiManagement London School of Economics and Political Science (LSE)Dorottya Sallai is an Associate Professor of Management (Education) in the Department of Management at the London School of Economics and Political Science (LSE), where she has received consistent recognition for teaching excellence, including LSE’s Outstanding Teaching Award in 2023 and a high commendation in 2024. Her research has been published in leading peer-reviewed journals. Beyond her academic work, she serves as an expert consultant to the European Commission and provides strategic consultancy to public and private sector organisations.2B01210000-0003-4927-809XAlexander PepperAlexanderPepperManagement London School of Economics and Political Science (LSE)Alexander Pepper (better known as Sandy) is Emeritus Professor of Management Practice at LSE, where he taught and carried out research from 2008 to 2023. He was previously a partner at PwC, where he held various senior management roles, including as global leader of the human resources tax and legal services business from 2002 to 2006.01eng23User DefinedPublic management12human resource management12Socio-economic class12diversity and inclusion12organisational behaviour12000Open Access01URLhttps://press.lse.ac.ukLSE Press01LSE Press01Publisher’s corporate websitehttps://press.lse.ac.uk02Publisher’s website for a specified workhttps://press.lse.ac.uk/books/e/10.31389/lsepress.nbwLondon040120250626The Author(s)02WORLD0615978-1-911712-38-10615978-1-911712-39-80615978-1-911712-40-4WORLD11Unknown36Supplier’s website for a specified workhttps://press.lse.ac.uk29Supplier’s website: download the titlehttps://press.lse.ac.uk/books/25/files/57db4ef2-8e08-4876-a02f-545ece0b847a.mobi20082025062601